1. Acceptance
By creating an account, signing in, purchasing tokens or subscriptions, reserving a number, sending a message, making or receiving a call, requesting a one-time code number or contacting support, you agree to these Terms.
2. Service description
2nd Line provides app-based access to virtual phone number features, SMS, calls, token purchases, number subscriptions, one-time verification number sessions, support tools and related backend services. Feature availability depends on provider availability, country support, compliance requirements and store rules.
3. Account and phone verification
You are responsible for maintaining accurate account information. We may require real phone number verification before you use paid telecom features or one-time code features. We may deny, delay, limit or suspend access when activity appears abusive, unlawful, fraudulent, automated or high risk.
4. Subscriptions and tokens
Subscriptions may reserve eligible numbers for a monthly or yearly period. Tokens may be consumed for SMS, calls, one-time verification number requests and other paid actions. Token pricing, package sizes, consumption rules and supported features may change. Tokens are not cash and are not transferable outside the service.
5. One-time code numbers
One-time code numbers are short-term numbers intended only to receive a verification SMS for supported use cases. They cannot be used for calls or outbound SMS. Delivery and third-party acceptance are not guaranteed.
6. Prohibited use
You may not use the service for fraud, spam, harassment, phishing, impersonation, automated account creation, illegal content, bypassing financial institution checks, government portal abuse, bulk abuse, credential theft, chargeback abuse or any activity that violates applicable law, store policy or provider rules.
7. Compliance and enforcement
We may apply rate limits, country limits, device checks, IP checks, payment checks, phone verification, content filtering, provider response monitoring, abuse scoring and manual review. We may suspend or terminate accounts, block numbers, cancel sessions, revoke tokens or preserve logs when needed to protect the service or comply with law.
8. Logs and legal requests
To protect the platform and respond to lawful requests, we may maintain records identifying which account, verified phone number, device, IP address, purchased number, recipient, destination, call, message, one-time code activation, provider transaction, token transaction, support ticket and timestamp were involved in an action.
9. Refunds and cancellations
Store refunds are governed by Google Play, Apple App Store or applicable payment platform rules. In-app token refunds for failed one-time code sessions may be available only when our backend confirms provider cancellation or failed-delivery conditions. Delivered or consumed features may not be refundable.
10. Account deletion
You may request account deletion inside the app from Account > Delete account or by using the support form at /support. Account deletion removes access and app-visible account data, subject to records that must be retained for fraud prevention, compliance, provider reconciliation, payment disputes or legal obligations.
11. No guarantee
The service is provided on an as-is and as-available basis. Telecom delivery, incoming SMS, caller ID, call quality, push notifications, one-time code acceptance, provider availability and number availability are not guaranteed.
12. Contact
For support, account deletion or policy questions, use the support page.